FAQs
Shipping & Processing time
Allow 1-3 BUSINESS days for order to prepare.
Preparing and shipping are two different processes. Each has its own term. Please NOTICE that we prepare and ship orders on BUSINESS days from Monday to Friday which not includes weekends. Saturday and Sunday are not count as part of shipping days.
Where are you located?
We are great Ukrainian craft brand, currently located and ship from Poland
How do I track my order?
Once your order has left our FunstaCraft Studio, you will receive an email unique tracking number, so you can check the current status of your shipment.
Can I get custom and personalized orders?
• We accept Custom Orders with a new design at least 4-5 weeks before the party and 2-3 weeks for color changes of our Standard decorations. Provide us with a date of a party.
• We don’t work with cartoons, books, movie and registered trademark themes decor
• All custom orders must be paid in full before we start - send you a picture of paper color swatches, mock up and making the decorations
• Usually the additional fee for customization
• Custom items can't be returned or exchanged